Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Answer Guarantee

  • Each ticket you submit to the client assistance Dept will be answered in up to one hour. The normal queries will be replied to right away. However, if the assistance question you have sent us needs the help of a skilled admin technician, we’ll send the ticket to him and will inform you about the hold–off.

  • Top quality support service

  • Top–quality Customer Assist Service

  • We provide you with 24 hours a day tech assistance via a ultra–fast ticketing application built into your Control Panel. You’re able to e mail us all the time about any of the software applications that come pre–configured on your virtual server, including the selected Operating System, the server management panel and our custom made Hosting Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • Each part of the Hosting Control Panel that comes with no charge with your VPS offers an incorporated knowledge base. There’s an assortment of extensive how to articles and a group of step by step video tutorials that display all the essential website maintenance tasks. You can gain access to them by clicking the Help or Video buttons in the right side of each Control Panel section.