Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • We offer a 60–minute response time guarantee for each ticket or email that you send to our customer support staff. We will quickly reply to all standard inquiries and forward right away the matter to our system administrators in case any further assistance is needed. If you make use of our Administration Services package, we will execute any of the included server administration services at a time that has been agreed upon earlier.

  • Top quality support service

  • A First–Class Customer Support Service

  • Our technical support staff will be online for you 24/7 should you require help while working with our Hosting Control Panel or with any of the apps that we install for you on the server. And if you require assistance tackling all the everyday administration tasks on your dedicated web hosting server, you can take a glance at the Administration Services package, that includes backup space, Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Hosting Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a rather useful integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of educational articles also video versions which show all the actions that you can perform in a highly illustrative way. You will find all the educational articles and the video tutorials in the upper right corner of each Hosting Control Panel section.